At customer satisfaction is a priority. This Return and Refund Policy outlines the terms under which you may return products purchased from (the “Site”) and request a refund. By placing an order with us, you agree to the terms described below.

1.Return Eligibility

  • To be eligible for a return, the following conditions must be met:
  • Your request must be submitted within 14 days of receiving the product.
  • The item must be unused, unworn, and in original packaging with all
  • components, manuals, and tags included.
  • Items must not be damaged, altered, or washed.
  • Personalized or intimate items (e.g., hygiene-sensitive products or opened packaging) are not eligible for return unless defective.

2.Return Process

To initiate a return, please:
1.
Contact our support team with your order number, reason for return, and, if applicable, photos of the item.
2.
We will confirm eligibility and provide a return address. Do not return any item without our prior confirmation.
3.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3.Refunds

  • If your return is approved:
  • Refunds are processed within 5-10 business days via the original payment method.
  • You will receive a confirmation email once the refund has been issued.
  • Original shipping costs are non-refundable unless the item is defective or the return is due to an error on our part.

4.Exchanges

We do not offer product-for-product exchanges. If you wish to order a different item, please return the original item (if eligible) and place a new order.

5.Non-Returnable Items

  • Certain items cannot be returned under any circumstances:
  • Products marked as Final Sale
  • Gift cards or downloadable products
  • Opened or used hygiene-related products
  • Customized or personalized items

6.Return Shipping Costs

  • Customers are responsible for return shipping unless the return is due to an error or defect.
  • We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged returns.

7.Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, contact us within 72 hours of delivery. Please include photos and a description of the issue. We will send a replacement or process a refund at our discretion.